Privacy Policy

Eyevel LLC

1. Who we are

Eyevel LLC is a mobile coffee catering business based in Chatsworth, California, serving Southern California. For any privacy question, contact us at info@eyevel.com or (818) 527-2122.

2. What we collect

2.1 Information you give us. When you request a quote through our booking form, or contact us by phone or email, we collect what you provide. That typically includes:

• Your name, email address and phone number
• Your event date, start and end time, and address or venue
• Your guest count and any service details or requests you describe

2.2 Information collected automatically. When you browse the site we collect basic usage data: pages viewed, how you arrived, approximate location derived from your IP address, and device and browser type. We also record anonymised session replays of how visitors move through pages, in order to find navigation and layout problems.

2.3 What we deliberately do not collect. Our session recording is configured to mask all form inputs, so anything you type into the booking form is never captured in a replay. We do not collect payment card details on this website. We do not knowingly collect information from children.

3. Why we use it

• To prepare and send you a quote, and to plan and deliver your event
• To contact you about your enquiry or booking
• To understand which pages and service areas are useful, and to improve them
• To keep records we are required to keep, such as bookings and payments

3.1 We do not sell your personal information. We do not share it with advertisers, and we do not run advertising or retargeting pixels of our own. Our quote form is our own and loads no outside tracking services.

4. Who we share it with

4.1 We share information only with the service providers that make the site and our bookings work:

• Cloudflare — hosts this site and our quote app, and stores what you enter into the quote form
• Google Maps Platform — suggests addresses as you type in the quote form and works out the driving distance to your event
• Photon (komoot) — a backup address search, used only when Google's is unavailable
• Resend — sends our quote and booking emails, and tells us when one is opened
• Stripe — processes deposit and balance payments
• Quo — sends our text messages, if you tick "OK to text me" on the form
• Intuit QuickBooks — our bookkeeping, which receives each booking and payment
• PostHog — our analytics and session replay provider
• Google Maps — serves the map on our home page, and receives your IP address when it loads

4.2 We may also disclose information where the law requires it, or to establish or defend a legal claim.

5. How long we keep it

5.1 We keep enquiry and booking records for as long as we need them to run the business and meet our tax and legal obligations. Analytics data is retained on a rolling basis by our analytics provider. If you would like your enquiry deleted sooner, email us and we will do it.

6. Your choices

6.1 Opting out of analytics. You can switch off analytics and session recording for your browser by visiting eyevel.com/?ph_optout=1. The setting is stored in your own browser and can be reversed at eyevel.com/?ph_optin=1. See our Cookie Policy for detail.

6.2 Your rights. California residents have the right under the CCPA/CPRA to know what personal information we have collected about them, to request its deletion, to request correction, and not to be discriminated against for exercising those rights. Because we do not sell or share personal information for cross-context behavioural advertising, there is nothing to opt out of on that front. To exercise any right, email info@eyevel.com and we will respond within the time the law allows.

6.3 Marketing. We only email you about your own enquiry or booking. If we ever send anything else, every message will carry an unsubscribe link.

7. Security

7.1 The site is served over HTTPS and our booking form is hosted by a third-party provider on its own secure infrastructure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Changes to this policy

8.1 If we change this policy we will update the date at the top of this page. Material changes will be highlighted on the site.

Questions about this policy? Email info@eyevel.com or call (818) 527-2122. See also our Catering Agreement and Cookie Policy.